If you are installing or patching the game via a Wi-Fi network, it’s important to have a good quality network, otherwise, you might encounter problems with the download. Make sure that you have enough free space for the installation, which is around ~2GB. Clear any Diablo Immortal app cache/data via your app storage in device settings. Make sure that the operating system of your device is up to date. Also, you won’t be able to install the game if your device doesn’t meet the system requirements for Diablo Immortal. Make sure to remove them before installing the full version. Diablo Immortal Alpha or Beta versions installed on your device might cause issues. Thus, while they are working on permanently fixing it, they have also provided a list of actions you can take in order to bypass it. This is a known issue, and Blizzard is well aware of it.
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